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Refund Policy

Effective Date: 1st  October,  2025
 

Our Commitment
 

Patient safety and satisfaction are paramount. We accept returns under specific conditions while maintaining regulatory compliance for pharmaceutical products.

 

Return Eligibility Period
 

  • 7 days from date of delivery for eligible items

  • Unused, unopened products in original packaging

  • Proof of purchase required (invoice/order ID)

     

Returnable Items
 

Accepted Returns:

  • Wrong product delivered

  • Damaged or defective products

  • Expired or near-expiry products (within 3 months of expiry)

  • Manufacturing defects

  • Incorrect quantity shipped
     

Non-Returnable Items:

  • Opened medicine strips or bottles

  • Prescription medicines without valid reason

  • Products without original packaging

  • Items purchased on clearance/final sale

  • Custom B2B formulations

     

Return Process

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Step 1: Raise Return Request

  • Log into your account

  • Navigate to "Orders" > "Return Item"

  • Select reason and upload images (if damaged)

  • Submit request within 7 days of delivery

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Step 2: Verification

  • Our quality team reviews your request (24-48 hours)

  • Approval notification sent via email/SMS

  • Return pickup scheduled (if applicable)

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Step 3: Product Return

  • Keep products in original packaging

  • Include invoice copy

  • Courier partner will collect from your address (free pickup)

  • Do not ship back without return authorization

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Step 4: Inspection & Refund

  • Products inspected at our facility (2-3 business days)

  • Refund initiated upon successful inspection

  • Refund processed to original payment method

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Return Shipping

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  • Free pickup for damaged/wrong products

  • Customer bears shipping cost for buyer's remorse returns

  • B2B returns coordinated through account manager

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Refund Timeline

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B2C Customers:

  • Credit/Debit Cards: 7-10 business days

  • UPI/Wallets: 5-7 business days

  • Net Banking: 5-7 business days

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B2B Customers:

  • Credit note issued within 7 business days

  • Adjusted in subsequent invoices

  • Bank refunds: 10-14 business days

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Partial Refunds

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Partial refunds may be issued for:

  • Products returned after 7 days but within 14 days (50% refund)

  • Slightly damaged packaging but intact product (case-by-case)

  • Partial quantity returns from bulk orders

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Exchange Policy

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  • We do not offer direct exchanges

  • Return the product for refund and place a new order

  • This ensures proper prescription verification for new orders

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Damaged Products

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If you receive damaged products:

  • Do not accept delivery if packaging is visibly damaged

  • If discovered after delivery, photograph immediately

  • Contact us within 48 hours with images

  • We will arrange immediate replacement at no cost

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Wrong Product Delivered

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  • Notify us within 48 hours

  • Do not open the product

  • Provide order details and images

  • Correct product will be shipped immediately

  • Return pickup arranged for wrong product

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Quality Concerns

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If you experience quality issues:

  • Stop using the product immediately

  • Contact our quality assurance team

  • Provide batch number and expiry date

  • We will investigate and take appropriate action

  • Report to regulatory authorities if required

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B2B Returns & Bulk Orders
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  • Returns accepted within 15 days for bulk orders

  • Products must remain in saleable condition

  • Restocking fee of 10% may apply

  • Temperature-controlled products non-returnable unless defective

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Prescription Medicine Returns

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Due to regulatory requirements:

  • Opened prescription medicines cannot be returned

  • Returns accepted only for wrong product/damage

  • Valid prescription required for replacement

  • Cannot be resold; will be disposed per regulations

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Refund Exceptions
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No refunds for:

  • Change of mind after opening product

  • Adverse reactions (consult healthcare provider)

  • Products used contrary to instructions

  • Missing return deadline without valid reason

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Contact for Returns

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  • Email: returns@amazontis.com

  • Phone: [Number] (Mon-Sat, 9 AM - 7 PM IST)

  • Returns Address: [Warehouse Address for Returns]

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Regulatory Compliance

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All returns are handled in compliance with:

  • Drugs and Cosmetics Act, 1940

  • Pharmacy regulations

  • WHO-GDP guidelines

  • Consumer Protection Act

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Dispute Resolution

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For return/refund disputes:

  1. Contact customer support first

  2. Escalate to amazontislifesciences@gmail.com if unresolved

  3. Written complaints to registered office address

  4. Consumer forum as final recourse

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Note: These policies are subject to change. Please check our website for the most current version. For any clarifications, contact our customer support team.

Amazontis Life Sciences
Empowering Healthier Lives Through Intelligent Medicine Solutions

Last Updated: 1st October, 2025

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