Shipping & Delivery Policy
Effective Date: 1st October, 2025
Overview
Amazontis Life Sciences is committed to delivering your medicines safely, securely, and on time. This policy outlines our shipping procedures, timelines, and terms for both B2B healthcare professionals and B2C patients.
Shipping Coverage
We currently ship to all serviceable pin codes across India. International shipping is not available at this time.
Delivery Timeline
Standard Delivery (B2C Patients)
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Metro Cities: 3-5 business days
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Tier 2 Cities: 5-7 business days
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Rural/Remote Areas: 7-10 business days
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Delivery times are calculated from the date of order confirmation and prescription verification
Express Delivery (Additional Charges Apply)
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Metro Cities: 1-2 business days
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Major Cities: 2-3 business days
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Available for non-temperature controlled products only
B2B Bulk Orders
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Standard bulk orders: 5-7 business days
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Large institutional orders: 7-10 business days
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Custom delivery schedules available for hospital chains and healthcare facilities
Shipping Charges
B2C Orders:
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Orders above ₹999: FREE standard shipping
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Orders below ₹999: ₹50 flat rate
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Express delivery: Additional ₹100
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Temperature-controlled shipping: Additional ₹150
B2B Orders:
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Negotiated shipping rates based on order volume
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Free shipping on orders above ₹10,000
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Dedicated logistics support for institutional partners
Packaging Standards
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All medicines are packed in WHO-GMP compliant tamper-proof packaging
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Temperature-sensitive products shipped in insulated containers with cold packs
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Discreet packaging to protect patient privacy
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Moisture-resistant and crush-proof materials
Order Tracking
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Real-time tracking available for all orders
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SMS and email notifications at each delivery milestone
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Track your order using Order ID on our website or mobile app
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Customer support available for delivery queries: [Contact Details]
Prescription Verification Delay
Orders requiring prescription verification may experience 24-48 hour processing delays while our licensed pharmacists review documentation. We prioritize patient safety over speed.
Delivery Attempts
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Up to 3 delivery attempts will be made
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If delivery fails after 3 attempts, the order will be returned to our facility
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Reshipment charges may apply for failed deliveries due to incorrect address or recipient unavailability
Undeliverable Orders
Orders may be deemed undeliverable due to:
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Incorrect or incomplete shipping address
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Recipient unavailable after multiple attempts
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Refusal to accept delivery
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Restricted delivery location
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Customs or regulatory restrictions
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
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Contact us within 48 hours of delivery (for damage claims)
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Provide photographs of damaged packaging and products
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We will arrange for replacement shipment at no additional cost
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Lost shipments will be investigated and reshipped upon confirmation
Contact Information
For shipping queries:
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Phone:
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Customer Support Hours: Monday-Saturday, 9 AM - 7 PM IST